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Claims should be reported as soon as possible after their occurrence. In any case, claims must be sent no later than two years after the event giving rise to the claim occurred.

Claim forms may be downloaded from within the "My A+ Page". You should complete the form and send it to us:

By Mail
Claim forms can be completed directly on "My A+ Page" or filled out by hand; they must be signed and returned to the claims manager, together with the supporting documents.
The claim must be accompanied by the original supporting documentation including all relevant invoices and proof of payment.

By E-Mail
If the claim is less than US$ 675, € 500, £ 450 or CHF 750, we allow scanning of claim forms available on our website. You may send scanned copies of receipts and should keep the originals for a minimum of 12 months.

Claims are reimbursed within a maximum of 15 days. You may check the claim process and reimbursements on your personalized "My A+ Page". The most expensive claims may be settled directly with the hospitals, clinics or doctors involved, helping to make life easier for you.

An email notification is sent to you once the claim has been processed and a settlement note has been issued. You gain valuable time in the reimbursement process.
If you haven't provided us with your e-mail address, you will receive the settlement notes by regular mail instead.

Our medical advisors will counsel you on all your health questions. Whether you need medical assistance, medical information or help with organizing a hospital stay, we will be there for you, supporting you at all times and wherever you are located. Do not hesitate to call our hotline number provided on your Medicard.

For additional information, you can visit our FAQ section or consult our General Conditions.

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